We are constantly developing our working methods at Scanmast. We have now implemented an updated deviation procedure with a clear purpose: to give our customers faster feedback and even better delivery reliability.
Deviations can occur in all projects – particularly in complex environments where reliability and precision are paramount. What's crucial is how quickly we act and how systematically we manage the situation.
With the new routine, we ensure:
✔ Clear ownership and responsibility for every case
Shorter decision paths and faster feedback
✔ Transparency towards customers
✔ Systematic follow-up and learning
For us, quality isn't just about the final delivery – it's about the entire process. By working more proactively and systematically, we strengthen both our customer relationships and our internal efficiency.
Here you can read more about how we handle complaints & returns at Scanmast: