Handling of returns

When you need to return goods to us for any reason - for example, in the event of an incorrect order, a change in the installation of accessories or a change in ground conditions - please contact us by filling in the form.

1. contact us via the form

We need the following information so that we can handle the case quickly and correctly:

• Reason for the return
• Our order number (both in the email and on the return)
• Specification of the items to be returned

2. Return orders and labelling

After we have reviewed the case, we will return with a return order and an AVR number.

• The goods must be clearly labelled with the AVR number.
• The customer books the return freight and is responsible for ensuring that the goods are well packaged and strapped.
• Tape or waybills must not be attached directly to the goods.

3. Return handling time

We must receive the goods no later than one month after the return has been authorised.

4. credit invoice

Once the goods have arrived, we carry out an arrival check. If the goods are in saleable condition, a credit invoice will be issued with a 25 % return deduction, unless otherwise agreed.

Please note

• Goods returned without agreement will not be credited.
• Special products are credited only by separate agreement.

Scanmast endeavours to make the handling of returns as smooth and clear as possible. Thank you for your co-operation!