{"id":9383,"date":"2025-11-19T12:33:17","date_gmt":"2025-11-19T12:33:17","guid":{"rendered":"https:\/\/scanmast.com\/?page_id=9383"},"modified":"2025-11-19T12:44:35","modified_gmt":"2025-11-19T12:44:35","slug":"palautusten-kasittely","status":"publish","type":"page","link":"https:\/\/scanmast.com\/fi\/palautusten-kasittely\/","title":{"rendered":"Palautusten k\u00e4sittely"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9383\" class=\"elementor elementor-9383\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3bc6a7 e-flex e-con-boxed e-con e-parent\" data-id=\"f3bc6a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf7972 svg-color-white elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ecf7972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"uuid-77f82e8d-96a7-429a-8a62-e19d80ed5807\" data-name=\"Lager 1\" viewbox=\"0 0 22.3 21.95\"><defs><style>      .uuid-03aa345e-a4ed-4ed6-952d-cfb57ed9fefa {        fill: #1a1a3c; 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     }    <\/style><\/defs><polygon class=\"uuid-11c728b0-0004-4730-a8d2-05f5867d3029\" points=\"4.3 0 3.6 .7 7.3 4.5 0 4.5 0 5.5 7.3 5.5 3.6 9.3 4.3 10 9.3 5 4.3 0\"><\/polygon><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ilmoita poikkeama<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c97a9 elementor-widget elementor-widget-heading\" data-id=\"e1c97a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Palautusten k\u00e4sittely\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70d33e3 elementor-widget elementor-widget-spacer\" data-id=\"70d33e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8129011 e-flex e-con-boxed e-con e-parent\" data-id=\"8129011\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca54e16 elementor-widget elementor-widget-heading\" data-id=\"ca54e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Miten tilaus palautetaan<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dba3217 elementor-widget elementor-widget-text-editor\" data-id=\"dba3217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Kun sinun on palautettava tavarat meille jostain syyst\u00e4 - esimerkiksi virheellisen tilauksen, lis\u00e4varusteiden asennuksen muuttumisen tai maaper\u00e4olosuhteiden muuttumisen vuoksi - ota meihin yhteytt\u00e4 t\u00e4ytt\u00e4m\u00e4ll\u00e4 lomake.<\/p><p class=\"p1\">1. ota meihin yhteytt\u00e4 lomakkeen kautta<\/p><p class=\"p1\">Tarvitsemme seuraavat tiedot, jotta voimme k\u00e4sitell\u00e4 tapauksen nopeasti ja asianmukaisesti:<\/p><ul class=\"ul1\"><li class=\"li1\">Paluun syy<\/li><li class=\"li1\">Tilausnumeromme (sek\u00e4 s\u00e4hk\u00f6postissa ett\u00e4 palautuksessa).<\/li><li class=\"li1\">Palautettavien tuotteiden erittely<\/li><\/ul><p class=\"p1\">2. Palautustilaukset ja merkinn\u00e4t<\/p><p class=\"p1\">Kun olemme tarkastaneet tapauksen, palautamme palautusm\u00e4\u00e4r\u00e4yksen ja AVR-numeron.<\/p><ul class=\"ul1\"><li class=\"li1\">Tavarat on merkitt\u00e4v\u00e4 selv\u00e4sti AVR-numerolla.<\/li><li class=\"li1\">Asiakas tilaa palautusrahdin ja vastaa siit\u00e4, ett\u00e4 tavarat on pakattu ja sidottu hyvin.<\/li><li class=\"li1\">Nauhoja tai rahtikirjoja ei saa kiinnitt\u00e4\u00e4 suoraan tavaroihin.<\/li><\/ul><p class=\"p1\">3. Palautuksen k\u00e4sittelyaika<\/p><p class=\"p1\">Meid\u00e4n on saatava tavarat viimeist\u00e4\u00e4n kuukauden kuluessa siit\u00e4, kun palautus on hyv\u00e4ksytty.<\/p><p class=\"p1\">4. hyvityslasku<\/p><p class=\"p1\">Kun tavarat ovat saapuneet, suoritamme saapumistarkastuksen. Jos tavarat ovat myyntikelpoisessa kunnossa, laaditaan hyvityslasku, jossa on 25 % palautusv\u00e4hennys, ellei toisin sovita.<\/p><p class=\"p1\">Huomaa<\/p><ul class=\"ul1\"><li class=\"li1\">Ilman sopimusta palautettuja tavaroita ei hyvitet\u00e4.<\/li><li class=\"li1\">Erikoistuotteet hyvitet\u00e4\u00e4n vain erillisell\u00e4 sopimuksella.<\/li><\/ul><p class=\"p1\">Scanmast pyrkii tekem\u00e4\u00e4n palautusten k\u00e4sittelyst\u00e4 mahdollisimman sujuvaa ja selke\u00e4\u00e4. Kiitos yhteisty\u00f6st\u00e4si!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328d2ae elementor-widget elementor-widget-button\" data-id=\"328d2ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/scanmast.com\/fi\/raportti-poikkeama\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vie minut takaisin lomakkeeseen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Rapportera avvikelse Hantering returer S\u00e5 h\u00e4r g\u00f6r du f\u00f6r att returnera en order N\u00e4r du av n\u00e5gon anledning beh\u00f6ver returnera gods till oss \u2013 till exempel vid felbest\u00e4llning, \u00e4ndrat montage av tillbeh\u00f6r eller f\u00f6r\u00e4ndrade markf\u00f6rh\u00e5llanden \u2013 ber vi dig att kontakta oss genom att fylla i formul\u00e4ret. 1. Kontakta oss via formul\u00e4ret Vi beh\u00f6ver f\u00f6ljande [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9383","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hantering returer - Scanmast<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scanmast.com\/fi\/palautusten-kasittely\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hantering returer - Scanmast\" \/>\n<meta property=\"og:description\" content=\"Rapportera avvikelse Hantering returer S\u00e5 h\u00e4r g\u00f6r du f\u00f6r att returnera en order N\u00e4r du av n\u00e5gon anledning beh\u00f6ver returnera gods till oss \u2013 till exempel vid felbest\u00e4llning, \u00e4ndrat montage av tillbeh\u00f6r eller f\u00f6r\u00e4ndrade markf\u00f6rh\u00e5llanden \u2013 ber vi dig att kontakta oss genom att fylla i formul\u00e4ret. 1. 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